Customer Experience Coordinator

• Join a close-knit and supportive team at a progressive lower north shore council
• Full-time permanent opportunity with a Rostered Day Off every 3 weeks
• Total package from $84,862 to $105,554 pa plus super, travel support, 35 hours per week

Why Apply? 

Join us in creating a vibrant, progressive and sustainable community.  

We are an innovative and progressive lower north shore Council with a rich history dating back to the 1890s and many heritage-listed sites. With an abundance of amenities and attractions, this area has something to offer everyone.   

We are a smaller Council, offering diverse and rewarding work. As a Customer Experience Coordinator you will be part of a small but ambitious Council, supporting our greatest assets- our staff and community.  

This role will provide you with the opportunity to utilise your skills in the area of Customer Experience, ensuring good public relations and efficient output within a team environment.

Mosman Council have a close-knit culture, with networking encouraged to support all teams.  

Why You’ll Like Working Here  

At Mosman Council, we are committed to our community and its environment and provide our employees with the same level of commitment and care. 

As a member of a close-knit team you will experience a connected and supportive environment.  

The team you will join is welcoming and knowledgeable and ready to collaborate to continually improve our systems and processes.  

We are proud to be recognised as a leading employer, having recently won the Xref 2025 Best Workplace Award and the Xref 2025 Change Champion Award, which celebrate excellence in people management and positive workplace transformation.

We offer diverse and rewarding work, ongoing training and development opportunities, health and fitness subsidy, tertiary study assistance program, access to fitness passport offering discounted gym memberships, and genuine work-life balance. Additionally, our staff have the opportunity to deliver on initiatives that have a tangible impact on the daily lives of residents. 

We invite you to learn more about what Mosman Council has to offer. View the full list here. 

What You’ll Be Working On  

You will provide high level customer experience at Council’s Customer Experience area and Contact Centre on a rotating basis, promoting them as the focal points of contact for resolution of customer enquiries.

You will lead the day to day operations in the Customer Experience area including supervision and support of the Customer Experience Officers and assist with the operations of the Venue Hire area.

What You’ll Bring to the Role 

To be successful in this role you will have a minimum of 5 years’ experience in delivering quality customer service and contact operations.

You will have had experience and have the ability to undertake financial transactions, end of day reconciliation procedures, office administration duties and reporting.

With excellent communication, conflict resolution, negotiation and problem solving skills, with the confidence and ability to deal with difficult customers.

How to Apply 

• Apply now by completing the online application form below. You can save your application and come back to it later. 
• Please answer all required questions and demonstrate how you meet the selection criteria. 
• Upload your Resume/CV and any relevant documentation (Word, PDF or JPEG format only)
• For further information about the role, please contact Kate Day on 9978 4203 during business hours for a confidential discussion or see the attached Position Description. 

Applications close:    11.59pm, 16 February 2026 
 

Mosman Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. 

Mosman Council is committed to creating safer communities for children and young people